Windows cannot start this hardware device because its configuration information (in the registry) is

[DHarveyC]

DVD Drive hp HLDS DVDRW GUN1N worked for about 2 weeks, quit working when I looked it up on divice manager I see: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

[The_Fossette]

Hi @DHarveyC

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the DVD drive on your computer is not working correctly.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2qq4Gp9

Let me know how it goes and you have a great day!

Take care.

Cheers!