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19th-man
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Windows update fail 0x8024200D

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Pavillion 550-117a
Microsoft Windows 10 (64-bit)

Hello all, Just found that Windows 10 Upgrades have been failing with error code  0x8024200D - leaving me running old version 1511 (prior to March 2017).

 

Has anyone fixed that problem ?  (now quite urgent with recent Ransomware attacks)

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IT_WinSec
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@19th-man wrote:

Hello all, Just found that Windows 10 Upgrades have been failing with error code  0x8024200D - leaving me running old version 1511 (prior to March 2017).

 

Has anyone fixed that problem ?  (now quite urgent with recent Ransomware attacks)


Hello @19th-man

 

Thank you for posting in the HP Support forum. Welcome !

 

As a security engineer I can assure you that simply upgrading Windows to latest build won't protect you against recent WannaCry Ransomware. Further things are needed but we'll discuss this later.

 

 

** Do you run  Windows 10 Home edition (64-bit) ?  Build 1511 ? Your PC should ship with it. Please, confirm.

 

** I need to know what software is installed on your machine and what runs with it.

Download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

 

Save and run the exe file.

 

1) Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

 

2) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section".

Choose "Open Uninstall Manager" button. Choose "Save list" button and specify where you would like to save this log. When you press Save button a notepad will open with the contents of that file.

Copy and paste all the info and place it your next reply

 

You can now close HiJackThis and delete it.

 

** Try these two suggestions:

>> https://answers.microsoft.com/en-us/windows/forum/windows_10-update/hard-reset-windows-updates/2e269...

and

>> Microsoft tool >> https://aka.ms/wudiag

 

 

Provide the information, the logs and let me know if the suggestions helps. Looking forward to your reply

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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