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TheBikBoy
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Windows upgrade

HP Recommended
HP Pavilion 500-118
Microsoft Windows 8 (64-bit)

Hi, i've been trying to update to windows 10 from this morning. The update froze at 0% for 3 hours so i decided to reboot my computer. It got stuck on a black screen with a cursor, i opened the task manager and managed to get out of the black screen. Then i tried to update again and the samething happened. 

One thing that i realized is that everytime i open my task manager after the update fail, i can see my disk usage at 100% for like 1 min and then it goes down.

Is the disk not powerfull enough to update the system?

if i have to change my disk, any suggestion for me?

Any solution to help me update to windows 10 safely without any problems?


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old_geekster
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@TheBikBoy, welcome back to the forum.

 

Are you doing a full upgrade using  a Win 10 disk?  If so, and you have a valid Win 10, Product Key, you can try using this option here.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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Wildrrm
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@old_geekster My laptop auto magically updated. It took over an hour and then when I tried to turn it on it says updating in progress (0%) black screen with hp. Then the screen goes blank completely but the computer is still on. I'm dismal at tech so I took out the battery and started it again. Message came up for options to restore/manage files etc. I tried restoring to a previous date but it failed. Is my only option to restore.to factory settings and lose files? Thanks
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old_geekster
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@Wildrrm, welcome to the forum.

 

I wish that I had better news for you, but a full restore to factory settings sounds like your only option.  This is the reason for all of the warnings about doing a backup of your files.  You never know when you will have a fatal error that will cause you to lose your files.

 






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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sheryll_net
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@Wildrrm:   

 

Just in case it helps, I have tried a variety of options to

a) save my data

b) repair or recover windows

 

after I probably turned off my machine during a Windows update.

 

I did end up reinstalling with a USB chip I made, but I ended up with 2 copies of my data. So maybe you will be able to save your data.

 

Thread is:

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/ntoskrnl-exe-error-221-BSOD-nee...

 

Sheryll

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