Thanks for the suggestion. It did help. For a moment.
The computer worked for a little bit and then the pages started either freezing or saying that they couldn't be reached. It still showed connected right at that time, but then it would go back to showing that it was no longer connected.
Very frustrating. I can't find a number to call. This is a new computer although I did buy it a few months ago. I waited to open it until we moved to our new house and I could make it my work computer. So far it is only about as good as a paperweight. 😕
As we were moving and unpacking multiple boxes my husband, without asking first, threw away the box that the computer came in. It didn't come with any paperwork other than the one sheet showing how to turn it on. I'm just so very upset. I feel like I threw away money that I just didn't have to throw away. I never worried about it because I fully believed that any HP computer that I bought new would work right from the start.
Does anyone know of a phone number that I could reach someone?