This is maddening. My wireless connection says all is well. It recognizes my network and every diagnostic says 'passed' and 'excellent'. I can even print a test page from the printer itself, AND one from the Printer Doctor test page, but i can't get anything of mine to print. I even get to the proper 'print' pages and it shows a document waiting to be printed in queue, but still no print. Can someone help me here?
Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP Photosmart Premium Fax e-All-in-One Printer and it does not print from your computer. I read that the printer is connected to the network and has passed the network test. The printer prints a test page and also prints from the HP print and scan doctor program. But no other documents print. I appreciate the steps you have performed and have certainly done a good job.You've done a remarkable job performing the steps.
I would like to know the following information to assist you better:
When was the last time the printer printed fine? Did any software changes or updates happen on your computer?
Is the printer able to print from other devices (if available) that are connected to the network?
Have you tried to print from multiple applications?
Do you receive an error message?
Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
Open Windows Services using one of the following methods:
Search Windows for services, and click Services in the list of results.
On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.
Scroll through the list of services and find the name Print Spooler.
Right-click Print Spooler and select Stop.
Figure : Stop selection for Print Spooler Service
After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
Delete all files inside the PRINTERS folder.
Shut down your computer from Windows.
Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.
Turn on the printer using the power button on the printer.
Turn on the computer and wait for Windows to open.
Try printing again and note what happens.
If the printer prints, you are done.
I sincerely hope this fixes the issue. Let me know how it goes. Cheers! 🙂
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.