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SteveD1
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Wireless printer won't print my documents

HP Recommended
Photosmart Premium C410
Microsoft Windows 10 (64-bit)

This is maddening.  My wireless connection says all is well.  It recognizes my network and every  diagnostic says 'passed' and 'excellent'.  I can even print a test page from the printer itself, AND one from the Printer Doctor test page, but i can't get anything of mine to print.  I even get to the proper 'print' pages and it shows a document waiting to be printed in queue, but still no print.  Can someone help me here?

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MKazi
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@SteveD1

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Photosmart Premium Fax e-All-in-One Printer and it does not print from your computer. I read that the printer is connected to the network and has passed the network test. The printer prints a test page and also prints from the HP print and scan doctor program. But no other documents print. I appreciate the steps you have performed and have certainly done a good job.You've done a remarkable job performing the steps. 

 

I would like to know the following information to assist you better:

  • When was the last time the printer printed fine? Did any software changes or updates happen on your computer?
  • Is the printer able to print from other devices (if available) that are connected to the network?
  • Have you tried to print from multiple applications?
  • Do you receive an error message?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

  • Save your work. After using these steps, your current print jobs are lost and will need to be printed again.

  • Open Windows Services using one of the following methods:

    • Search Windows for services, and click Services in the list of results.

    • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.

  • Scroll through the list of services and find the name Print Spooler.

  • Right-click Print Spooler and select Stop.

Figure : Stop selection for Print Spooler Service

 Service window the Print Spooler service selected from the Name list and the Stop selection called out.

  • After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

  • Delete all files inside the PRINTERS folder.

  • Shut down your computer from Windows.

  • Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.

  • Turn on the printer using the power button on the printer.

  • Turn on the computer and wait for Windows to open.

  • Try printing again and note what happens.

    • If the printer prints, you are done.

I sincerely hope this fixes the issue. Let me know how it goes. Cheers! 🙂

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