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melindajstewart
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Message 1 of 2
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bios update by HP will not stop

HP Recommended
pavilion 550-035z
Microsoft Windows 10 (64-bit)

an HP suggestion came up on my computer, which is a custom made order from HP, saying that i needed to upload a new bios. I clicked on the appropriate boxes to get it going  but now the uploading of this bios will not stop and i have been unable with anything i have thought of to get it to stop so that i could get back into my system. i have tried inserting a recovery usb drive and pressing ESC over and over but this doesn't help or stop the bios upload from continuously running.  none of the F9 - F-12 keys help at all either.  i am wondering why the HP Support Assistant would have sent me a big yellow warning sign and directed me to upload this if it was going to ruin my desktop!

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @melindajstewart

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to stop the bios update on your computer.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2p1Ij73

 

Let me know how it goes and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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