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auntdede9 Student
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cannot get wireless mouse to work after i went from windows 8 to 10

after i uploaded windows 10 i could not get my wireless mouse to work so i changed the batteries still nothing, went out and bought a new wireless mouse plugged in the (what ever it is called) into the computer and still nothing.  I am not a  computer person i don't know terminology , please can someone help tell me what i might be doing wrong.

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cannot get wireless mouse to work after i went from windows 8 to 10

Hi there @auntdede9,

 

May the Forums be with you!  I understand that your wireless mouse is no longer working, after and upgrade to Windows 10. I am happy to help with this.

 

Please post the full product number for your computer. See the following, if you need help with that information.  HP Desktop PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

For now you may find this of some help: HP PCs - Wireless Keyboard and Mouse Troubleshooting

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
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Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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