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‎05-16-2017 11:40 AM

HP Recommended
Product: hpC7200
Operating System: Microsoft Windows 10 (32-bit)

in printer que there is a document which says it is 'deleting' but it doesn't and i can'y 'clear' it in the usual way.  it is preventing me from printing anything.  I have tried shutting down both computer and printer and restarting. its still there. I have tried the red 'cancel' button on printer.  i am getting very frustrated!    I use an ACER computer.

1 REPLY 1

‎05-16-2017 03:11 PM

HP Recommended

@Priusgold

 

The Windows Print Service might be stuck and need to be stopped / restarted.

 

Try / Consider:

Restart print services and clear the print folder

 

  • Control Panel > icon view > Administrative Tools > Services > Stop Print Spooler Service
  • Delete files from C:\Windows\System32\spool\PRINTERS
  • Start Print Spooler Service

 

Reference

Dragon Document - Help, suggestions, and examples

Cancel Print Jobs in the Printer Queue

 

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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