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Student
Posts: 1
Member Since: ‎01-26-2014
Message 1 of 4 (424 Views)

complain

I recently bought a HP Pavilion desktop from the HP website. It had an option to extend the warranty to 2 years so I bought this at the same time. When the machine arrived the warranty was only stated as 1 year. Complained and was advised it would be sorted but nothing happened. Complained again and again and could not get a response. Then out of the blue the cost of the warranty was refunded - no explanation.

Was very annoyed with this as I actually wanted the 2 year warranty.

Despite countless e-mails no one in HP will answer my mails - any advice on what to do?

0 Kudos
Provost
Posts: 26,691
Member Since: ‎07-17-2009
Message 2 of 4 (414 Views)

Re: complain

[ Edited ]

Hi,

 

HP has no official presence on this forum except for moderation and administration.  I'll ask to have your issue escalated.  Look for a personal message (PM).

 

You can check your warranty status here.

 

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Retired
Posts: 2,609
Member Since: ‎01-09-2014
Message 3 of 4 (390 Views)

Re: complain

Hi,

 

I saw your post and forwarded it to the right people. You should hear from someone shortly.

 

Thanks,

 

Eric-g

I worked for HP.
Student
Posts: 1
Member Since: ‎05-18-2014
Message 4 of 4 (313 Views)

Re: complain

when i have a problem and try to get  a tech a saleman starts his pitch for $499.00 he will give you life time protection he go to $399.00 then he drops it 99.00 the should be classified  saleman not a tech  this put a real strain  my felling for hp products    

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