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01-26-2014 02:37 PM
I recently bought a HP Pavilion desktop from the HP website. It had an option to extend the warranty to 2 years so I bought this at the same time. When the machine arrived the warranty was only stated as 1 year. Complained and was advised it would be sorted but nothing happened. Complained again and again and could not get a response. Then out of the blue the cost of the warranty was refunded - no explanation.
Was very annoyed with this as I actually wanted the 2 year warranty.
Despite countless e-mails no one in HP will answer my mails - any advice on what to do?
01-26-2014 03:35 PM - edited 01-26-2014 03:37 PM
HP has no official presence on this forum except for moderation and administration. I'll ask to have your issue escalated. Look for a personal message (PM).
You can check your warranty status here.
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
05-18-2014 09:58 PM
when i have a problem and try to get a tech a saleman starts his pitch for $499.00 he will give you life time protection he go to $399.00 then he drops it 99.00 the should be classified saleman not a tech this put a real strain my felling for hp products