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Posts: 1
Member Since: ‎01-09-2014
Message 1 of 2 (341 Views)


[ Edited ]

Your complaint # is: {Personal Information Removed}

CSO # {Personal Information Removed}, Model # H5Q07AA (HP PAVILION 500-037C), and Serial # {Personal Information Removed}.


 I spoke with you on Monday January 06, 2013, I was told that I will receive a FEDEX box the next day to ship my computer back to HP for another repair. Today is January 09, 2013 11:47 am PST and I have yet to receive it. I have done everything possible to come to a resolution to resolve this. The confirmation I received have my name as *, my name is “*” and this is the name that is list on all correspondence, please correct it.


This is beyond ridiculous and poor customer service from HP. I run a companies and I rely on my computer to keep everything in order.


My companies Transport freight and we are contracted with a major freight company. If we cannot meet are contract needs, we will lose it. This has caused an extreme hardship on my workflow and productivity. I depend on my computer to send driver their route assignment, payroll, etc.


I believe that when you sale a product, whether it is from your direct store, Costco, Walmart , Sam club or any other third party company you are still responsible for its production. It should not matter if it is bought for a business or personal use. The product should just work! The products sold represent your company, “Hewett Packard”. This is a new computer and after the second problem in a month I should be able to exchange it for something new.


It is very sad and unnerving that the only options I have is to receive a less quality computer (less memory and less hard drive space). I even stated that I will pay the additional charge for to upgrade the new system. This was declined. I even requested a technician to come out and fix the problem and HP could not even provide that service. I requested to return the computer and use the credit to by another computer, this was denied. I requested to exchange for the same computer, no upgrades, just a new

working computer. Could not even receive a technician to come out and fix the problem. This would have prevented another delay in my workflow.


I have been very reasonable, patience and professional. At this point HP should provide me with another new working computer. I have dealt with

rudeness from your other case manager, angry that I have the audacity to complain about a lemon computer. If they were not able to receive their paycheck on time like my employees they would understand.


What I am asking for is not unreasonable or a great expense for HP. I am very angry that HP will allow this type of issue to take place. It has been almost two months that I have been dealing with this.


I was told, oh you have dealt with three case manager we can no longer escalated this. This comment clearly shows there is a MAJOR PROBLEM.


I am requesting complete resolution.


0 Kudos
Posts: 1,123
Member Since: ‎05-02-2013
Message 2 of 2 (332 Views)

Re: complaints

mkp1, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum.


KittyK - HP Support Forums Moderator

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