• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-07-2017 04:28 PM

HP Recommended
Product: Hp All-in-one 22-a113w
Operating System: Microsoft Windows 10 (64-bit)

I ran the component test for my keyboard from the boot menu and i did the keyboard test and it failed. I have used more than one keyboard and they both fail and i have to use the on screen keyboard. I got the fail id 60855R-8AU8K1-GXPT7F-G03R03. bplease help me with this issue so i may use my keyboard again!

3 REPLIES 3

‎04-08-2017 09:00 AM

HP Recommended

Which USB port have you connected the keyboard connector to?

 

See the attched image file regarding the correct USB port type to use.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-12-2017 02:03 PM

HP Recommended
I've tried plugging the keyboard into multiple USB slots and still get the same result. I even tried with the 3.0 slots.
Was this reply helpful? Yes No

‎04-13-2017 12:42 AM - edited ‎04-13-2017 12:54 AM

HP Recommended

Try a different keyboard in the USB 2.0 port.

 

Use the Diagnostics to test your USB ports.  If the USB port test passes, then that means that the keyboard controller on the motherboard has probably failed. That would translate to a failed motherboard since the keyboard controller is a chip integrated into the motherboard chipset.

 

Is your PC still in warranty?

Check your warranty status Here.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.