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Student
Posts: 1
Member Since: ‎06-05-2016
Message 1 of 2 (174 Views)

computer turns off and on with blank screen by itself

Product Name: envy 20 d034
I was wondering what was wrong and how can i fix my computer. When i turn it on its a blank screen and it just shuts off by itself. Then it turns on by it self with a blank screen and then turns off again repeatedly. How can i fix and whats the problem?
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PhD Student
Posts: 750
Member Since: ‎01-02-2016
Message 2 of 2 (147 Views)

Re: computer turns off and on with blank screen by itself

Greetings,

 

I believe you have some type of hardware problem.

 

Your system has to be examined by a local tech or sent to HP for service. The pursuit of a solution is predicated on your warranty status.

 

Troubleshooting your PC  would be difficult without having more information.

 

I can say with reasonable certainty this behavior is not related to software or operating system drivers.

 

Cheers!

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