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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
cameraman32
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computer windows 10 not recognize keyboard 5187-7583

HP Recommended
Pavilion p6653w
Microsoft Windows 10 (64-bit)

My computer does not recognize HP keyboard  5187-7583. Do I need to download drivders for this keyboard?

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The_Fossette
HP Support Agent
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HP Recommended

Hi @cameraman32

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that your computer is not recognizing the keyboard.

 

Don’t worry, I’d love to help!

 

Follow the steps in the below article to fix this issue.

 

http://hp.care/2gFuULT

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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beatgr
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Message 3 of 3
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HP Recommended

HP Pavilion p6653w Desktop PC: Product Page

http://support.hp.com/us-en/product/HP-Pavilion-p6000-Desktop-PC-series/4269976/model/4313744/

 

This computer uses the N-Alvorix-RS880-uATX (Alvorix) motherboard, which does not have PS/2 keyboard port.  HP Multi-Media keyboard 5187-7583 uses a PS/2 connector, and is over a decade old.

 

This means you may be using a USB to PS/2 adapter and not a converter. (there is a difference, for keyboards).

 

There are two separate ways to connect a PS/2 device to a USB port:

through using either an Adapter or a Converter.

 

These two slightly different methods are often confused,

which can lead to frustration because often only a PS/2 to USB converter will work for a keyboard.

 

The customer / end-user confusion was so bad on eBay, they wrote an instructional article on the subject.

http://www.ebay.com/gds/How-to-Connect-a-PS-2-Keyboard-to-USB-/10000000205203093/g.html

 

I use the Compaq USB to PS/2 Converter, CPQUSBPS, which was sold retail 15 years ago.

These appear as NOS and used products via Amazon, old computer shops, and eBay.

IMG_3893.JPG

 

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