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04-11-2014 08:28 AM - edited 04-11-2014 08:32 AM
Your OS crashng shouldn't affect your documents unless you reformatted the hard drive (basically that means you erased it) before you reinstalled the OS; if you did that it's likely they are gone because when you reformatted you erased everything, including your documents. Your hard drive crashing is a completely different story, but you couldn't have restored the OS on a bad drive. What exactly caused it to crash? There are malware programs designed to make it look like your computer crashed and deleted all of your files when in reality they've been moved to a different, hidden location so they look gone. I had one of those, they suck; but you can find your files again (at least most of them, I still can't find Outlook Express; everytime I want to check my email I have to go to help, type Outlook Express into the search field, & then click on the start Outlook Express to do so.)