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Honor Student
Posts: 4
Member Since: ‎07-19-2012
Message 1 of 9 (5,566 Views)

directx problem; games do not start

Several games and Windows Live Movie Maker do not start. Error messages are pointing at DirectX.

E.g.. 'World of Tanks': 'Application has failed to start because DirectX hardware acceleration is not available or is turned off.

 

When I start DxDiag I see that Direct3D acceleration is disabled (DirectDraw and AGP is enabled). There is no button to enable Direct3D acceleration. When I select 'execute 64-bit DxDiag' Direct3D acceleration is enabled.

 

More information:

HP Pavilion HPE

Windows 7 SP1 64 bit

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Associate Professor
Posts: 1,637
Member Since: ‎05-17-2011
Message 2 of 9 (5,556 Views)

Re: directx problem; games do not start

Download and install last version of DirectX !
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Honor Student
Posts: 4
Member Since: ‎07-19-2012
Message 3 of 9 (5,536 Views)

Re: directx problem; games do not start

[ Edited ]

The latest version is running: currently DirectX 11 is installed

Provost
Posts: 26,675
Member Since: ‎07-17-2009
Message 4 of 9 (5,532 Views)

Re: directx problem; games do not start

Hi,

 

Try this Microsoft article.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
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Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Honor Student
Posts: 2
Member Since: ‎10-17-2012
Message 5 of 9 (4,994 Views)

Re: directx problem; games do not start

Where is execute 64-bit DxDiag?

Honor Student
Posts: 4
Member Since: ‎07-19-2012
Message 6 of 9 (4,993 Views)

Re: directx problem; games do not start

It's a button in dxdiag

Honor Student
Posts: 4
Member Since: ‎07-19-2012
Message 7 of 9 (4,992 Views)

Re: directx problem; games do not start

By the way: in the meantime I solved this issue by reinstalling the computer from scratch (factory settings). Nothing else solved the issue :-(

Honor Student
Posts: 2
Member Since: ‎10-17-2012
Message 8 of 9 (4,963 Views)

Re: directx problem; games do not start

In witch file'


System
DirectX files

Display

sound

music

input

networt

or more help?

Distinguished Professor
Posts: 3,551
Member Since: ‎05-31-2012
Message 9 of 9 (4,705 Views)

directx problem; games do not start

Hello Julia122333,

Do you have a 64 bit version of your OS installed on the computer? At the bottom of the DXdiag window you whould have a run 64 bit DXDiag.
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