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Top Student
Posts: 2
Member Since: ‎04-22-2014
Message 1 of 2 (151 Views)
Accepted Solution

false printer jam error K5400dn

I am running an HP Officejet Pro K5400 or K5400dn on Mac OS X v10.8.5.  I can print from my iMac.  But my MacBook is giving me a printer jam message that I can't seem to clear even restarting the computer, disconnecting and reconnecting printer.  I can run from this same MacBook computer printer diagnostics checks that print fine and I can print with no issues from a different computer.  Can't figure out how to clear the printer jam error that seems frozen in the print queue on this printer only.  Any suggestions?

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Accepted Solution

Re: false printer jam error K5400dn

I was able to solve the problem by deleting the HP printer from my printer list, which cleared all the "awaiting jobs".  When I re-added the printer to the list - the error message was gone and it is printing fine.

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Top Student
Posts: 2
Member Since: ‎04-22-2014
Message 2 of 2 (148 Views)

Re: false printer jam error K5400dn

I was able to solve the problem by deleting the HP printer from my printer list, which cleared all the "awaiting jobs".  When I re-added the printer to the list - the error message was gone and it is printing fine.

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