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01-11-2017 08:21 AM
My computer had a blue screen and when I ran the diagnostics it came back with a "hard drive short dst check" failed. It gave me a failure ID M0AEM3-8238GB-GXPSLK-60WV03. pRODUCT id M9Z49AA#ABA
01-11-2017 09:18 AM - last edited on 03-16-2017 10:34 AM by OscarFuentes
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Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if your PC warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
If the issue persists again please Contact HP if your PC is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
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I am not an HP Employee
01-11-2017 09:18 AM
The 24 character error code for the short Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the start-up issue that you describe.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
01-11-2017 09:39 AM
> Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue.
> This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts ...
Disagree. These type of software problems do not cause hardware failure.
> sudden power surges,
Somewhat disagree. If the laptop is running on its battery, a power surge cannot affect it.
If the laptop is powered by its AC adapter, any "surge" should be absorbed by the transformer (which takes "line" voltage of 110V, and outputs 10 to 20V).
> if notebook is dropped ...
Additionally, the ball-bearings that allow the "spinning" of the recording-surface can fail.
Heat also is an enemy of the disk-drive -- and the rest of the laptop.
Never leave a running laptop on top of a soft cloth -- this would block the intake of cool air.