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Matto1964 Student
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hard drive smart check failed

HP aio 27 - K300A MODEL 273710
Microsoft Windows 8.1 (64-bit)

Hard drive SMART Check : FAILED

FAILURE ID: GGA9V9-7AM873-GXPR7F-60EE03

PRODUCT ID: J1G18AA#ABG

 

Hard Drive 1

 

Can someone please advise what this means? I purchased the computer in Dec 2014 surely the hard drive shouldnt fail after only 20months?

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hard drive smart check failed

Matto1964

 

Actually, a drive can fail in a lot less time than 20 months.  A while back, I bought a new Seagate drive for a desktop and the drive totally failed in under 6 months!

 

You can try running these steps to test the drive: Testing a Hard Disk from the BIOS | HP® Customer Support


Good Luck

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