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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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how to get windows product key when motherboard/bios not working

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Envy 23 Touchsmart
Microsoft Windows 10 (64-bit)

My motherboard died so I replaced it with one from another system I have. But I now have to re-activate Windows 10 (I upgraded from 8.1 a few days before the MB died). It won't let me without a Windows product key - which is stuck in the BIOS of the OLD (dead) motherboard?

 

How can I get access to it? 

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Martin, welcome to the forum.

 

I suggest that you contact Microsoft Customer Support for help.  They will be able to help you solve your problem.  I don't believe there is any way to access the BIOS in a failed motherboard.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






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Hi Provost,

 

Many thanks for your assistance. 

 

Ive been in the vicious MS back to HP back to MS loop all day. MS say they cannot help and that HP will be able to access my product code and serial number. MS cannot access it apparently and suggested i go out and buy another copy of Windows??

 

HP insisy they cannot access it and to go to MS as they will have it. Grrrrrrrr

 

I must admit, I think I agree with MS - HP should have given me access to it when I purchased the machine instead of stuffing it in a BIOS that nobody now has access to now.

 

It was made expotentially worse when HP said they could access it through thier Premium Support section???

 

After spending $10,000s on HP products I'm extremely dissapointed with how this has turned out. I paid for Windows through the HP product, they hid it in the machine and now want to charge for me to access it!!??

 

So does anybody know how to resolve this?

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Hi,

 

Microsoft directed OEM's to place the product key and encrypt the product key in the BIOS.

 

This was done to enhance security.

 

You cannot use the OEM product key embedded in the defunct HP motherboard to activate the copy of Windows that is tethered to that HP system on a different motherboard.

 

You can transfer retail copies of Windows to different PC's but this cannot be done with OEM versions of Windows.

 

You could probably use an OEM product key associated with the replacement motherboard in this PC if the replacement motherboard had an OEM copy of Windows tethered to it. A system builder motherboard would require a new copy of Windows.

 

Either way, you will have to purchase a new copy Win 10, or Win 8.1, or Win 7 if you did'nt purchase one for the replacement motherboard or an existing product key is not tethered to the replacement motherboard.

 

Jay

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Thank you for your comment Jay.

 

If this is the case - why did the HP 'Premium Support' say that they could get the Key for me but it will be at a cost - that I have to pay beforehand??

 

Was the 'ever so pushy sales guy' at Premium Support going to charge me and then say the same thing?

 

Maybe now you can see my frustration and dissapointment with HP......

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Hi,

 

You're welcome.

 

I can't answer that. I have never used HP Premium Support.

 

HP, Dell, Lenovo, Toshiba, Acer all do whatever Microsoft tells them to do.

 

Microsoft creates the licensing terms and the OEM's must comply.

 

I don't like the OEM Window's licensing terms anymore than you do.

 

Jay

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