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katehlg Honor Student
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how to reinstall microsoft office 2013

i am locked out of microsoft outlook 2013. i tried to update and locked out because the don't have a product key code

how do i reinstall original when i bought computer??

thanks kate

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how to reinstall microsoft office 2013

@katehlg

 

Welcome to the HP Community Forum - we are a community of HP enthusiasts!

 


@katehlg wrote:

i am locked out of microsoft outlook 2013. i tried to update and locked out because the don't have a product key code

how do i reinstall original when i bought computer??

thanks kate


If you purchased Office with your computer when it was new, you should have received (at least) license key for the software, perhaps printed on a paper or at least with the confirmation email you received when you ordered the computer (assuming you purchased the computer from HP).  That long ago (when Outlook 2013 was "new"), you might even have received a CD with the Office Software that provides the key somewhere on the CD package.

 

Find your Office product key

 

If the license key is on your computer, you may be able to dig it out using a program meant to provide details about your computer's Operating System, file structure, hardware, and setup: 

Belarc Advisor

 

 

Once you have your key or if you decide to purchase Microsoft Office, visit Microsoft online:

 

With Key - (Re)Install Office on your PC or Mac

 

Microsoft Office Products - Choose your Office

 

 

If you have questions, contact Microsoft

 

 

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Kind Regards,
Dragon-Fur
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katehlg Honor Student
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how to reinstall microsoft office 2013

i purchased my hp computer from HP 4/26/2014 my order number is H129504121 the only product numbers on my emailed receipt is listed under the computer i purchased number: F9A61Av#ABA, that looks like your product #

under that number is a serial number. then listed are what came with computer, microsoft office home & business 2013, no product key number is listed next to the software name. we did not receive a cd to install i would have saved if we did.

it must have been installed already. don't you have this info on file with my order number?

thanks, kate

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how to reinstall microsoft office 2013

Hi Kate,

 

Hmm..  My apologies for the confusion: we are a community forum of volunteers - owners and users of HP technologies.  We are not Tech Support.

 

HP provides a limited official presence on the forum for the purpose of forum administration.

 

You can contact HP and pose your question:

 

HP Contact Information – Sales, Technical Support, other Contacts -  USA / Canada

Contact HP – USA - Assistance

 

HP Tech support/ Customer Service  – Some English Speaking Countries

Including UK and Europe

 

HP Customer Support - Product Warranty Check

 

 

Commentary

 

Considering the normal warranty is perhaps expired, it might be better to contact HP Sales and let them try and connect you with the proper department -- have that Order number handy.

 

Your Order email likely provides a phone number, else use the standard contact.

In the USA: 

1-800-hp-direct (800-473-4732)

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

 

Kind Regards,
Dragon-Fur
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