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Top Student
Posts: 5
Member Since: ‎01-08-2010
Message 1 of 3 (619 Views)

hp PSC 2410 Error Message "Check right stall cartridge"

Three months ago, I  replaced an empty black ink cartridge (C6656A) in my printer HP PSC 2410 .

The new black ink cartridge and printer worked just fine until yesterday.

The printer had not been used for about a week.

The very next time I tried to print something, the printer didn't work

but showed a message saying to Check the cartridge in the right stall.

 

I didn't notice anything wrong.

But I cleaned the contact areas as recommended by the trouble shooting guides.

I attempted several times to restart the printer

but it continued to emit messages to check the cartridge and contact areas.

 

I decided to replace the cartridge with the old empty one

 and the message problem went away 

but it wouldn't print because the old cartridge is empty or dry.

 

I reinstalled the newer cartridge and the messages returned.

 

Is there anything else to try besides buying a new cartridge?

0 Kudos
PhD Student
Posts: 945
Member Since: ‎11-24-2008
Message 2 of 3 (613 Views)

Re: hp PSC 2410 Error Message "Check right stall cartridge"

It appears the ink cartridge has malfunctioned and should be replaced with a new genuine HP printer ink cartridge.

Carey Frisch
Microsoft MVP
Windows Expert - Consumer

Top Student
Posts: 5
Member Since: ‎01-08-2010
Message 3 of 3 (602 Views)

Re: hp PSC 2410 Error Message "Check right stall cartridge"

Hi Carey,

I was hoping there would be another solution.

This is  the first time an origininal HPcartridge has failed me.

Thanks for your rapid response.

BadAndy

 

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