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    Know the Benefits of your HP account

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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hp assistant unable to complete "downloading updates"

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pavilion 9280t  windows 7 64-bit  when hp support assistant runs, it always gets stuck on "downloading updates" and will stay stuck indefinitely

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Hi,

 

Try the following

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the notebook.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the notebook again.

 

Regards,

 

DP-K

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Windows Insider MVP

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Looks like we are all having the same problem.  What do you suggest besides download HP assistant all over again.  I already done this one in the last month?

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Hello shirleyone,

Ideally you shouldn't have to do that often, but sometimes things break and require a fresh install. Try using the program above which should help rip all remnants of the software out and follow the steps completely and see if you still have issues down the road. Like I said ideally you won't have to do the steps again in say another month.
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