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ripme Student
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hp envy 23 touchsmart all in one pc model 23-d027c I5

23-d027c
Microsoft Windows 10 (64-bit)

The computer was stuck on the HP screen and I ran a test and the hard drive failed. I bought a new hard drive and was about to start recovery but decided to power off and reboot before starting the process. I now have a blank display. The lights are all okay, fan is running and    no beeps for errors. 

 

Does anyone have any idea how to get the display to start working? I tried all types of keystrokes but nothing seems to work. 

 

Going to give it one more try before I send this computer to the junk yard.

 

 

Thanks

 

 

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hp envy 23 touchsmart all in one pc model 23-d027c I5

Hi there @ripme,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you have replaced a failing hard drive and have not installed a boot image yet, and the computer starts with a blank display. I am happy to help with this.

 

I would suggest trying to install your recovery image if possible. HP PCs - Performing an HP System Recovery (Windows 10)

 

If you cannot get that to start, then try following this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8)

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
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