• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-16-2017 08:53 PM

HP Recommended
Product: hp pavilion pc 500-539
Operating System: Microsoft Windows 10 (64-bit)

my sister owns this computer

we are having a problem when we start the computer  the screen constantly refreshes 

i tried tapping f8 it would not let me into safe mode

but it let me into a part of the system it look for a problem found nothing

i tried a restore point

it was succesful but it did not fix the refreshing issue any suggestions

1 REPLY 1

‎04-16-2017 09:51 PM - edited ‎04-16-2017 09:52 PM

HP Recommended

> did not fix the refreshing issue any suggestions ?

 

Please explain what "refreshing" means.

Is your monitor flickering, several times per second?

Or, restarting Windows about once per minute?

If so, have you borrowed a monitor from a friend, and tried your computer with their monitor?

Error messages?

 

 Can you use your smart-phone to record a short video, and post it to YouTube, so that we can see what you are seeing?

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.