Note on archived topics.
08-03-2016 11:55 AM
My hp pavilion won't turn on. I tried the different solutions from the hp support page but nothing works. When I plug the power cord in, the green light near the power supply turns solid. Afterwards, I would click the power on button but the computer doesn't turn on and the green turns off. I have no clue what to do at this point.
08-05-2016 09:40 AM
Hi there @JuvonM,
I hope you find your Support Forum experience a positive one! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand that your computer is not starting properly. I am happy to give you a hand with this.
Please try out the steps in HP PCs - Computer Does Not Start (Windows 7). Be sure to read through it carefully and use the best matching symptom in a step where there is a choice.
Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.
08-11-2016 08:52 AM
Thank you for the update. Please verify that you followed the instructions under the section "the computer does not turn on" under step 2.
If you finish that there is no change, then as it recommends you should use the following http://www.hp.com/contacthp, fill out the form, create a case for your issue and then use the provided information to contact HP.