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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 05:00 PM

HP Recommended
Product: 510-p026
Operating System: Microsoft Windows 10 (64-bit)

IE stopped working on my 3 month old desktop.   worked fine till three days ago,now i hit the  e  icon and all i get is a

blank white box on desk top.  the boxes just freezes on screen  unable to close nor minimize.  i must  right click mouse on  e icon then keep hitting close window  to remove from desk top.

   i can use  edge to acces internet fine ,but every time i wish to reply to an e-mail the blank white box comes up on desktop

 trying to connect to IE. Again freezing on desktop.

 there where no updates to computer before this happened and no new programs added.

 i have rest computer to edge for internet , but the IE box still comes up.

    ANY HELP WOULD BE GRATEFUL APPRECIATED

2 REPLIES 2

‎03-07-2017 05:17 PM

HP Recommended

> ... worked fine till three days ago ...

 

Have you tried using "System Restore" to "time-warp" your computer back to a check-point taken over 3 days ago?

 

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‎03-08-2017 06:07 AM

HP Recommended

 I RAN RESTORE, IT ERROR  OUT AT THE END , SAYING I COULD RETRY EARLIER  DATE,  SO FIRST TRY FAILED.

 HAVE YET TO TRY EARLIER DATE,                                

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