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djdad
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keyboard

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Hello,

 

My Sprout came with a wireless mouse and a wireless keyboard. The mouse worked fine but the keyboard never did.

Batteries are replaced twice with brand new and made sure they were inserted correctly.

Tried to use the "Connect" button at the back (long and short press).. Nothing happened.

MOdel : ERK-321A

 

Since there is no dongle on the computer (i think so), i cant "match" computer and keyboard. Is there a procedure i need to follow ?

 

Please advise 

 

PS. Windows 10 atm, even though never worked with 8.1 either.

Mouse works fine.

 

Best Regards

Babis Rigopoulos

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FernandosSprout
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Install all updates. It happened to me and I did that and it was fixed.

 

If my post helped, click the White thumbs up symbol to say thanks.
Please mark Accept As Solution if my post solved your problem.
I'm a volunteer.
I help persons in my spare time. :OpenSmile:
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Olenn_D
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Hello @djdad

 

Sorry to hear you are having issies with your KB. FYI ther IS a USB Dongle on the bottom left side behind screen and sometimes you have to hold the 'connect' button on kb for 20-30 sec close the that area. On my unit i've had to do it a few time to get 'syncd' ( best test is to press "windows Key' )

 

Reply back If you still can not get it working.

 

~Olenn_D

I am an HP Employee - Sprout Support
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