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matrix storage manager halts system

Pavilion A6400f
Microsoft Windows 7 (64-bit)

I bought a 250GB HDD to supplement the 160GB HDD in my HP Pavilion. It is not showing in Device Manager. When it's plugged in and I try to open the BIOS, a "splash screen" for Intel Matrix Storage Manager 7.6.6 pops up and then a message the system halted. The "splash screen" does NOT appear when the SATA cable is disconnected from the new HDD. I checked the cables by plugging them into existing HDD and everything works fine. Did I get a POS HDD? Is MSM 7.6.6 puked? I went to the driver download site and it said version 7.6.9 was a critical update. When I tried to install it I got a message my system didn't meet the minimum requirements - HUH?? Thank you.

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matrix storage manager halts system

Hi @RealGomer,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with installing a new hard drive. I will be glad to help you.

 

You have proved the cable and the computer are working by trying with existing HDD and everything works fine.

There may be pins on the new hard drive that need to be changed.  Please check with HDD manufacture.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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matrix storage manager halts system

I hooked up the drive in anouther computer. I used a working power connection and working SATA port. Nothing. Zilch. I think the unit is DOA.

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matrix storage manager halts system

The HDD was DOA. I took it back to MicroCenter and they replaced it asking only what was wrong. Installed the replacement HDD and Win7 does not see it. I try to get into BIOS and instead of getting the system halt message I get one word - Wait.

Since 1984 I've considered HP and WD to be synonymous with "it just works". I'm not so sure any more.

Suggestions?

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matrix storage manager halts system

Returned the drive. WD says no pins required.

 I connected the drive using the power & SATA cables from the DVD drive, which works. Entering BIOS gives me a PINK (!) screen. Disk Management still does not show the new drive. Looks like another DOA Green.

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