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Honor Student
Posts: 2
Member Since: ‎04-18-2010
Message 1 of 3 (226 Views)

memory upgrade problem

Crucial sent me  4 sticks memory to upgrade my  my Elite m9252p to the max of 8mb. They said they were guaranteed to work, and I dwnld their scan to check my system for memory upgrade.   After removing the old original 4mb sticks, I put the new ones in, ( I've installed them many times), they fit perfectly in the slots.   When I turn on computer it doesn't start, most of the timeit sounds  like its running, but nothing comes on screen.  Once it shut down and restarted with the same results nothing .  I've tried many different things, F10, F1  etc. ,but my mouse and key board do not work with anything.  I even tried other combinations installing 2 old sticks with 2 new ones (6mb) then I got message to check my hardware in setup, but my mouse doesn't work on the setup screen.  

 

I'm wondering is this because I had to replace my original wireless keybd and mouse last year?   I bought another HP wireless keybd and mouse but not the same as my original ones.   Why don't they work ?

How do I get my Elite m9252p to work with the new memory?

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Provost
Posts: 26,562
Member Since: ‎07-17-2009
Message 2 of 3 (216 Views)

Re: memory upgrade problem

[ Edited ]

Hi,

 

Original 4GB sticks?  I don't think that is correct.

 

The specifications for the HP m9252p indicate motherboard support for only using 2GB dimms.

 

Bencia memory dimm size.jpg

 

 

Try clearing the CMOS then test each dimm one at a time. Use s blue dimm slot for testing.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
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Honor Student
Posts: 2
Member Since: ‎04-18-2010
Message 3 of 3 (201 Views)

Re: memory upgrade problem

This is a Pavilion Elite m9252p desktop. The label on the side reads  4096 memory, 750GB hard drive, Windows Vista Home Premium 64 bit edition.   It has 4 sticks one in each slot  with 1MB memory=4MB.  My info/manual and HP support website state  it's upgradable to 8MB memory.    Crucial sent me 4 sticks each w/ 2MB memory = 8MB.  These are what they recommended, and they do fit.  

My computer/BIOS  for some reason doesn't automatically detect it.  There was a BIOs update , that said something about not recognizing 7MB memory and I installed  it, but no help.

Do not know how to clear CMOS.

 

 

 

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