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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2017 05:23 PM

HP Recommended
Product: HP EliteDisplay S240ml 23.8-in
Operating System: Microsoft Windows 10 (64-bit)

When trying to Skype or record a tutorial using the internal mic my voice sounds muted.  Can't use Cortana because it doesn't pick up my voice.:smileyfrustrated:

-I speak loudly and clearly.

-my Monitor sits about 18" in front of me.

-webcam cover is removed, no papers or anything else covering the area (I believe the mics are located on either side of the cam.)

-have kept up with downloads of updated software.

 

I purchased a small mic to plug in thinking that if I could at least resolve the problem I would be happy.

 

If someone has a solution that will correct the problem so both ways would work that would be awesome.  :smileyhappy:Thanks!

2 REPLIES 2

‎04-22-2017 05:08 PM

HP Recommended

Can you open the "audio mixer" application?

Is the "slider" for the microphone at 100%, or at a much-lower level?

 

 

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‎04-24-2017 07:56 AM

HP Recommended

I assume I'm looking in the correct area.

In the box "Sound" I have 4 tabs.....Playback - Recording - Sounds - Communications

 

under the tab "Recording" The 3 options are:  Microphone(this option is checked with a green check mark)

                                                                                         Microphone Realtek High Def Audio Not plugged in

                                                                                         Line In Realtek High Def Audio Not plugged in

                                                                                  

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