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01-16-2014 03:10 PM
My mouse on my hp envy touchsmart m6 sleekbook quit working. I tried restarting and still nothing. It was working and I logged out and when I came back it wasn't working. This laptop is less than a month old.
01-16-2014 03:43 PM - last edited on 02-24-2017 03:01 PM by OscarFuentes
Welcome to the HP Forum.
Take a look at this guide:
Note: The Hard Reset procedure described in the file is used on notebooks - you posted in the Desktops section and your system description denotes a notebook. If you do have the notebook described, then the Hard Reset may do the trick.
Read over the file and then decide on your course of action based on what you may have already tried to fix the issue.
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