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12-14-2013 04:37 AM
My mouse jumps to top left corner of my HP TouchSmart 320 PC using Windows 7. In the middle of typing the mouse jumps to the corner of the screen. I have installed new batteries but no change.
12-16-2013 05:09 AM
I need to add that I have run multiple virus scans and unchecked the "snap to" feature but it has not changed anything. Very frustrating.
12-17-2013 05:38 PM - last edited on 02-24-2017 01:16 PM by OscarFuentes
Hello Insexec. I understand you are experiencing a strange mouse issues. Just to cover all of your based, I would perform a system recovery of the computer. Alternative, you could try uninstalling and reinstalling the mouse driver, or try a different mouse. However, a system recovery will become essential if the issue is not resolved with the suggestions I listed. Here is some information on how to perform a system recovery.
Let me know if you have any other questions or concerns. I'm only here to help!
12-18-2013 05:23 AM
Thanks. I have tried unistalling/installing the mouse drivers and also tried a new mouse but those actions have not helped. I will try a system recovery over the weekend. Appreciate your help
12-18-2013 11:52 AM
Please let me know what happens. If you believe the instructions I provided are helpful, please mark my post with a Kudos and Accepted Solution so others can locate this information easily.
12-21-2013 04:47 AM
12-23-2013 01:35 PM
That is interesting. Assuming the correct drivers are installed correctly, there is a potential hardware failure. I will continue to research, just to be certain.
One question: Has this issue occurred since you first purchased it?
12-23-2013 02:57 PM