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Honor Student
Posts: 3
Member Since: ‎07-23-2014
Message 1 of 2 (146 Views)

my HP PHotosmart 7250 will not print from the computer. It prints pictures, test pages-

Product Name: HP Photosmart 7520
Operating System: Microsoft Windows 10 (64-bit)

My printer has quit printing from the computer. It says Printer error code -20. Please help me. Thanks. 

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HP Support Agent
Posts: 9,854
Member Since: ‎07-14-2016
Message 2 of 2 (122 Views)

Re: my HP PHotosmart 7250 will not print from the computer. It prints pictures, test pages-

Hello, @kv1015 – Hope you are well :)
 

Thanks for engaging in the HP Forums! I will certainly do my best to help you :)

 

I understand you are facing issues while printing using the Photosmart 7520. I would suggest to reinstall the drivers and check.

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://ftp.hp.com/pub/softlib/software12/COL43790/mp-108709-2/PS7520_Basicx64_1315.exe to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.


Please let me know if this resolves the issue, or if you require further assistance.

Good luck :)

 

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DVortex
I am an HP Employee

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