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Honor Student
Posts: 2
Member Since: ‎04-16-2012
Message 1 of 5 (995 Views)

my cursor keeps freezing i have to turn off my computer to get it working again,

when i leave my laptop for abit my cursor freezers, and to get it working again i have to turn off my laptop. i have done an upgrade on my cursor hardware but to no joy. can anyone help me please...

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Teacher
Posts: 101
Member Since: ‎09-17-2010
Message 2 of 5 (967 Views)

Re: my cursor keeps freezing i have to turn off my computer to get it working again,

Hi .. am assuming by cursor you mean mouse pointer? does your keyboard work when the pointer does not work?

I am a HP employee
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Student
Posts: 1
Member Since: ‎03-20-2013
Message 3 of 5 (771 Views)

Re: my cursor keeps freezing i have to turn off my computer to get it working again,

yes the keyboad is still functional but the mouse pointer(cursor) freezes sometimes when i turn on the computer and i have to shut it down n then start it again.

 

any help is appreciated. Smiley Happy

Professor
Posts: 2,472
Member Since: ‎02-19-2013
Message 4 of 5 (766 Views)

Re: my cursor keeps freezing i have to turn off my computer to get it working again,

Hello alisuleman,

 

I see that you are having problems with your cursor freezing on the screen? I would like to help you with this issue but I need some more information.

 

Can you provide the model and product number of your computer? Here is a link showing how to find that information.

How long have you been having the problem?

Are you using a wireless or wired mouse?

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Student
Posts: 1
Member Since: ‎05-11-2014
Message 5 of 5 (429 Views)

Re: my cursor keeps freezing i have to turn off my computer to get it working again,

my cursor keeps freezing as is the case with other hp owners

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