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Intern
Posts: 58
Member Since: ‎11-11-2009
Message 1 of 15 (10,052 Views)
Accepted Solution

no sound in Compaq dc5100 with XP Pro after system install

Hello

I got ahold of a Compaq DC5100 SFF desktop and installed a fresh copy of XP Pro using the key provided.  I was able to retrieve all drivers except for the multimedia audio controller.  I searched and searched for hours with no luck.  Any suggestion on how to get the sound to work?  I dont have the original install disk.  XP Pro loaded with service pack 3

 

Thanks for any help

Kevin

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Accepted Solution

Re: no sound in Compaq dc5100 with XP Pro after system install

Go into Device Manager and right mouse click on the audio device and see if it indicates an error code.  What bios level is your PC at?

 

Look here for your audio driver. It lists the ADI driver.

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Provost
Posts: 26,691
Member Since: ‎07-17-2009
Message 2 of 15 (10,050 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

[ Edited ]

Kevin,

 

Did you look here for drivers?

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Intern
Posts: 58
Member Since: ‎11-11-2009
Message 3 of 15 (10,041 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Thanks for the response...

Yes I looked and tried there..  I updated the BIOS and checked the multimedia software.  That did not seem to apply..so which do I choose?

 

Thanks so much for the help and quick response

 

Kevin

Provost
Posts: 26,691
Member Since: ‎07-17-2009
Message 4 of 15 (10,034 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Do you see any yellow exclamanation points or yellow question marks in Device Manager?

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Intern
Posts: 58
Member Since: ‎11-11-2009
Message 5 of 15 (10,033 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

yes,,, Exclamation point next to the multimedia audio controller.  I believe that there was a question mark first then I loaded the Realtek A97 audio drivers.  The drivers did not seem to load right now I have the exclamation point.

 

Thanks for any help

 

Kevin

Provost
Posts: 26,691
Member Since: ‎07-17-2009
Message 6 of 15 (10,029 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Try this Intel utility update then go to audio device and uninstall the driver and reboot.

 

  1. Intel Driver Update Utility  Intel Driver Update Utility

After you reboot then go back into Device Manager and find your audio drive and right mouse click then update driver and now search for driver on the network.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Intern
Posts: 58
Member Since: ‎11-11-2009
Message 7 of 15 (10,028 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Thanks and I will try tomorrow and post the results

 

Thanks for the quick help

 

Kevin

Intern
Posts: 58
Member Since: ‎11-11-2009
Message 8 of 15 (9,978 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Big Dave

I ran the utility and it did not detect a device or driver.  It said that the device is unknown or unsupported.  I uninstalled the device and rebooted.  Found the multimedia audio controller and asked to search for Realtek A97 drivers.  found drivers and installed them with a warning saying the drivers are not verified(?) I believe but installed anyway.  System rebooted to the same thing...found device..asked to find Realtek drivers..etc.  I am stummped.  Could the device be bad on the board?

 

Thanks for any guideance

 

Kevin

Provost
Posts: 26,691
Member Since: ‎07-17-2009
Message 9 of 15 (9,976 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Kevin,

 

Did you try www.realtek.com for the latest XP audio driver?

 

 

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Intern
Posts: 58
Member Since: ‎11-11-2009
Message 10 of 15 (9,973 Views)

Re: no sound in Compaq dc5100 with XP Pro after system install

Big Dave

Yes..this is where I got the drivers originally.  I get the warning that the publisher cannot be verified but continued anyway.  Im trying again.

 

Kevin

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