cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
2 1 0 0
Message 11 of 11
Flag Post
HP Recommended

Here is how I solved this problem. I forced windows to find a solution. Here are the steps I took:

 

1. Disabled Nvidia high def audio under devices in the control panel.

2. Set windows audio services to manual.

3. Rebooted. The sound device icon s/b red xed indicating a sound problem.

4. RIght click on the icon and select the trouble shoot.

5. Accept the fixes as directed.

6. Test for sound. Reboot if necessary.

 

Then I noticed that windows had enabled Nvidia high def audio under devices and set windows audio services to automatic. Although I had tried doing all of those things myself, the fix did not take until I forced windows to run the troubleshoot. Also, you should have installed your card drivers with the clean install option as already posted.

 

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation