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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2017 04:28 AM

HP Recommended
Product: Pavilion 550-299na
Operating System: Microsoft Windows 10 (64-bit)

Hi All

I've just bought a Pavilion 550-299na Y6V31EA  the  2TB storage hard drive is very noisy when being accessed is this a comon problem? should I send the PC back for refund/replacement?

2 REPLIES 2

‎04-01-2017 07:34 AM

HP Recommended

A noisy hard disk is definitely abnormal.

 

Contact HP for warranty service. 

 

If the service engineer suggests sending you a hard disk for replacing it on your own,  ask for them to also send a factory produced USB recovery flash drive because you have been unable to create one .


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-15-2017 03:01 AM

HP Recommended

Hi

Thanks for your help.

 

I'm still trying to get this resolved!

 

Because the pc is less than a month old I was told i could send it back for repair/ refund/ replacement.

 

I'm a bit reluctant to do this with the amount time i have spent in setting this PC up along with all the downloading of a NEW OS as soon as I plugged the pc in! On a metered internet this is NOT good.

 

I was told that due to the size of the drive 2TB it would be noisier than the drives in my other HP PCs!!!!!

 

I cannot see that can be true! but willing to be proved wrong!

 

Any help will be very much appreciated

 

Thanks

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