If the service engineer suggests sending you a hard disk for replacing it on your own, ask for them to also send a factory produced USB recovery flash drive because you have been unable to create one .
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For laptops, use the Fn+Esc keystroke while logged into Windows to find the product number
Because the pc is less than a month old I was told i could send it back for repair/ refund/ replacement.
I'm a bit reluctant to do this with the amount time i have spent in setting this PC up along with all the downloading of a NEW OS as soon as I plugged the pc in! On a metered internet this is NOT good.
I was told that due to the size of the drive 2TB it would be noisier than the drives in my other HP PCs!!!!!
I cannot see that can be true! but willing to be proved wrong!
Any help will be very much appreciated
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