noisy storage hard drive

peter-pecker · ‎04-01-2017

Hi All

I've just bought a Pavilion 550-299na Y6V31EA the 2TB storage hard drive is very noisy when being accessed is this a comon problem? should I send the PC back for refund/replacement?

erico · ‎04-01-2017

A noisy hard disk is definitely abnormal.

Contact HP for warranty service.

If the service engineer suggests sending you a hard disk for replacing it on your own, ask for them to also send a factory produced USB recovery flash drive because you have been unable to create one .

I am not an HP Employee.

peter-pecker · ‎04-15-2017

Hi

Thanks for your help.

I'm still trying to get this resolved!

Because the pc is less than a month old I was told i could send it back for repair/ refund/ replacement.

I'm a bit reluctant to do this with the amount time i have spent in setting this PC up along with all the downloading of a NEW OS as soon as I plugged the pc in! On a metered internet this is NOT good.

I was told that due to the size of the drive 2TB it would be noisier than the drives in my other HP PCs!!!!!

I cannot see that can be true! but willing to be proved wrong!

Any help will be very much appreciated

Thanks