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Honor Student
Posts: 2
Member Since: ‎01-24-2014
Message 1 of 3 (302 Views)

p6-2317c -- computer has power but doesn't turn on

In the last few weeks, I've increasingly had the same problem and cannot figure out how to troubleshoot.

 

When I turn on the PC (or reboot from within Windows 8), the blue power light comes on and the initial boot noises occur, but then nothing happens. The monitor doesn't seem to get video, and th eamber hard disk light just to the left of the power button does not light up. There are no noises coming from the computer.

 

The only way I've found to get around this is to turn the computer off (by holding down the power button) and try again. It's usually 6-8 tries before I manage to get the computer up and running again.

 

I've fully updated the drivers -- and I've NOT upgraded to Windows 8.1. Windows Update finds no needed updates. This seems like it has to be a hardware issue.

 

Any ideas? I did download the "Computer Does Not Start (Windows 8)" document from HP and will try eliminating possibilities through that. 

Any help would be much appreciated!

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Provost
Posts: 26,688
Member Since: ‎07-17-2009
Message 2 of 3 (287 Views)

Re: p6-2317c -- computer has power but doesn't turn on

[ Edited ]

Hi,

 

What modifications have you made to your PC?

 

Please post your results after you complete all of the steps and procedures listed in the posted HP document.

 

 

 

Unplug the PC and hold down the power button for 60 seconds and now power up.  If the that works then power down.  Now try to power up.

 

If you still have the same issue then try Clearing the CMOS.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Honor Student
Posts: 2
Member Since: ‎01-24-2014
Message 3 of 3 (258 Views)

Re: p6-2317c -- computer has power but doesn't turn on

Update: After calling tech support and performing a number of troubleshooting steps, they've determined there's a hardware failure and are bringing it in for service. I suspect motherboard issues, but that's pure speculation.
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