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Student
Posts: 1
Member Since: ‎03-18-2011
Message 1 of 4 (1,766 Views)

pc help and tools

pc help and tools is deleted from my computer start menu ,this makes using my recovery disc that i received give me a error message that these dic are not supported by this system where do i get this missing option on my start  button?

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Regents Professor
Posts: 4,494
Member Since: ‎09-04-2009
Message 2 of 4 (1,763 Views)

Re: pc help and tools

[ Edited ]

315868 wrote: pc help and tools is deleted from my computer start menu ,this makes using my recovery disc that i received give me a error message that these dic are not supported by this system where do i get this missing option on my start  button?

Hello 315868, It would be useful to know the Model of your system and the version of your operating system.

 

If you are using the HP provided Recovery Restore disk or the ones you created when you got your system, you should not be getting this error message.

 

These HP Recovery Restore Disk set are run from the start of the boot process and would not be used within the operating system.

 

Need just a little more information please.

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Provost
Posts: 26,687
Member Since: ‎07-17-2009
Message 3 of 4 (1,755 Views)

Re: pc help and tools

[ Edited ]

Hi,

 

What model HP PC and operating system are you using?

How to Find the HP Model Number

 

Are you trying to use the HP Recovery Disks that you made when you first received your PC?

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Student
Posts: 1
Member Since: ‎11-13-2011
Message 4 of 4 (1,602 Views)

Re: pc help and tools

[ Edited ]

PC Help and Tools and other addresses were deleted from Start program. If a click on them it shows "empty". other than doing a complete recovery how can i fix these problems.

I got a trojan horse and had to pay some program that poped up at the time the virus was taking control of most of my computer. I had to pay to recover but it was not a perfect recovery.

 

I have Windows 7 and my PC is p6674y

 

Thanks,

julia

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