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03-18-2011 10:47 AM
pc help and tools is deleted from my computer start menu ,this makes using my recovery disc that i received give me a error message that these dic are not supported by this system where do i get this missing option on my start button?
03-18-2011 11:10 AM - edited 03-18-2011 11:12 AM
315868 wrote: pc help and tools is deleted from my computer start menu ,this makes using my recovery disc that i received give me a error message that these dic are not supported by this system where do i get this missing option on my start button?
Hello 315868, It would be useful to know the Model of your system and the version of your operating system.
If you are using the HP provided Recovery Restore disk or the ones you created when you got your system, you should not be getting this error message.
These HP Recovery Restore Disk set are run from the start of the boot process and would not be used within the operating system.
Need just a little more information please.
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Please mark Accept As Solution if it solves your problem.
03-18-2011 11:15 AM - last edited on 02-21-2017 11:01 AM by OscarFuentes
What model HP PC and operating system are you using?
Are you trying to use the HP Recovery Disks that you made when you first received your PC?
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
11-13-2011 05:31 PM - edited 11-13-2011 05:35 PM
PC Help and Tools and other addresses were deleted from Start program. If a click on them it shows "empty". other than doing a complete recovery how can i fix these problems.
I got a trojan horse and had to pay some program that poped up at the time the virus was taking control of most of my computer. I had to pay to recover but it was not a perfect recovery.
I have Windows 7 and my PC is p6674y