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10-20-2010 04:35 PM
hi there, i wonder if someone could help me,
my hp pavilion randomly freezes (no mouse or keybourd movements) when im on line and when im not meaning i have to turn it off at the mains,
its not overheating as it turns on straightaway again and i can hear the fan operating,
very very frustrating!!
online searches have told me to re-registry??!!
please help, cheers, cav
10-20-2010 04:53 PM
The first thing to try is to see if you have any updated drivers available for your graphics card/chip. If there is one, install it. If your graphics drivers are up to date, try uninstalling then re-installing them ( make sure you have downloaded your graphic driver installer to be able to re-install ).
If the above doesn't help I would try to see whether this freezing is being caused by one of your start-up programs. Hold down the Windows key and press R. In the Run Box type msconfig and hit return. Click the start-up tab and remove the tick next to each entry. Apply this then reboot the PC. If this cures the problem, try re-enabling one program at a time applying the change and then rebooting the PC. Repeat this until you encounter the freezing problem and you will know that the last program you enabled is causing the problem. You could then try uninstalling and re-installing this program to see if it resolves the problem.
Hope this helps.
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Windows Insider MVP
10-20-2010 05:28 PM
What model HP PC and operating system are you using? Any particular application or task that might be causing the issue?
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
05-14-2012 12:09 PM
Hi my hp pavilion g6 is freezing too! I tried everything about the earlier post to no success. My laptop just keeps running, but is frozen (no mouse/ keyboard controls work).
If I hold down the window's key and 'R' ...nothing comes up, still frozen.