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Posts: 1
Member Since: ‎10-20-2010
Message 1 of 4 (11,172 Views)

please help!!! my pavilion keeps freezing!!!

hi there, i wonder if someone could help me,

 my hp pavilion randomly freezes (no mouse or keybourd movements) when im on line and when im not meaning i have to turn it off at the mains,

its not overheating as it turns on straightaway again and i can hear the fan operating,

very very frustrating!!

online searches have told me to re-registry??!!


please help, cheers, cav

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Posts: 45,678
Member Since: ‎09-24-2010
Message 2 of 4 (11,167 Views)

Re: please help!!! my pavilion keeps freezing!!!

Hi firemancav,


The first thing to try is to see if you have any updated drivers available for your graphics card/chip.  If there is one, install it.  If your graphics drivers are up to date, try uninstalling then re-installing them ( make sure you have downloaded your graphic driver installer to be able to re-install ).


If the above doesn't help I would try to see whether this freezing is being caused by one of your start-up programs.  Hold down the Windows key and press R.  In the Run Box type  msconfig  and hit return.  Click the start-up tab and remove the tick next to each entry.  Apply this then reboot the PC.  If this cures the problem, try re-enabling one program at a time applying the change and then rebooting the PC.  Repeat this until you encounter the freezing problem and you will know that the last program you enabled is causing the problem.  You could then try uninstalling and re-installing this program to see if it resolves the problem.


Hope this helps.


Best wishes,




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Windows Insider MVP

Posts: 26,545
Member Since: ‎07-17-2009
Message 3 of 4 (11,158 Views)

Re: please help!!! my pavilion keeps freezing!!!



What model HP PC and operating system are you using?  Any particular application or task that might be causing the issue?

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Posts: 1
Member Since: ‎05-14-2012
Message 4 of 4 (10,766 Views)

Re: please help!!! my pavilion keeps freezing!!!

Hi my hp pavilion g6 is freezing too! I tried everything about the earlier post to no success. My laptop just keeps running, but is frozen (no mouse/ keyboard controls work).


If I hold down the window's key and 'R' ...nothing comes up, still frozen.


Please help!!


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