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Matte_c Honor Student
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problem with windows7 to windows10 update

zbook 16 g3
Microsoft Windows 7 (64-bit)

I have a zbook 16 g3, with windows7 as OS, so when I try to update to windows10 a message appears that says to remove HP Drive Encryption, can I uninstall that software? Or is this an indispensable?

Sorry for my bad englis and thank you

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Provost Provost
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HP Recommended

problem with windows7 to windows10 update

@Matte_c

 

Not at all sure about a ZBook 16 -- the following update to the Client Security Manager software indicates that this new version of the program can withstand the migration process to Windows 10.

 

  • Driver Business Notebooks as listed: sp74933.cva
  • Supersedes: sp74101.cva   (Information and Notebook list)
  • Enhancements: This version of HP Client Security Manager is no longer blocked by the Windows 10 upgrade (migration) process. After this package is installed, the system can be upgraded / migrated to Windows 10 without uninstalling HP Client Security Manager before running the Windows 10 upgrade.

sp74933 Client Security Mgr V8.3.18.2044A W7-10 32/64bit

 

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Matte_c Honor Student
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HP Recommended

problem with windows7 to windows10 update

it's a zbook 15 I'm sorry, does it change something?

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Provost Provost
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problem with windows7 to windows10 update

@Matte_c

 

According to the information file, your ZBook 15 G3 is supported for this version.

 

I have not tested this with a migration -- this new version at least gives you a chance that the system will migrate without having to remove the program.

 

Good Luck.

 

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