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replacment cpu watercooler for 657398-003
01-21-2017 03:49 PM

is there any known replacement cpu watercooler for 657398-003, on the older hp pavilion phoenix h9 computers? i personally own a h9-1170. or should i just try my luck with a used one on ebay?
01-22-2017 02:07 PM

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
As I understand you need information about the replacement CPU watercooler for 657398-003,
You may need to get the computer repaired via HP (the service would be free of charge if the computer is covered by the HP warranty).
If it's not covered, the best thing to do is to replace the part via the HP Parts Store,
You could find the part using the HP Parts Surfer: Click here
Keep me posted,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
Riddle_Decipher
I am an HP Employee
01-24-2017 02:04 AM

i was able to replace the cpu watercooler fan witha red led foxconn one that showed up online from the hp number on alantech: 656329-001
and i was able to replace the system fan and heatsink as listed here from alantech: 659335-001
however i can't seem to find any new actual cpu watercoolers. i can find used ones on ebay, and possibly new ones from a questionable chinese website that is shut down until the end of chinese new year. they show listed stock like 60 some pieces.
i am currently out of warranty since hp wouldn't let me continue my shipping and repairs warrenty after 4 years.
so if you are able to hook me with new cpu watercooler if i can pay for it and replace it myself; or help get the ball rolling for me to get it replaced at an authorised hp repair place, if i can pay for it, i'd be interested.
01-24-2017 11:59 AM

@halaster1979, thanks for the response.
As you mentioned you replaced the water cooler fan and heat sink on your PC.
However, you need the new CPU watercooler for your PC.
I would suggest you to get in touch with HP authorized service providers and get the part replaced.
HP authorized service providers are: Best, wall mart and Costco.
Hope this answers your query.
Cheers! 🙂
A4Apollo
I am an HP Employee
01-24-2017 02:43 PM

@halaster1979, thanks for the response.
As you mentioned that your unit is more than four year old, HP considers there product as obsolete after four years.
There will be no software or hardware support for the product.
So, you have to check with HP authorized service providers for service options.
Hope this helps!
Have a great day ahead! 🙂
A4Apollo
I am an HP Employee
01-25-2017 02:02 PM

@halaster1979, thanks for the response.
As of now we don't have much options left for your PC.
I would suggest you check in third party websites for options.
Have a wonderful day ahead! 🙂
A4Apollo
I am an HP Employee
01-25-2017 02:43 PM

@halaster1979, thanks for the response.
I am not aware of it, HP replaces the heat sink as complete unit, so you have to contact vendor for more information.
Have a great day ahead! 🙂
A4Apollo
I am an HP Employee

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