05-31-2016 07:59 PM
I've had good luck with HP computers, and recently ordered a new EliteDesk. The problem is, I paid a premium for next-day delivery. The unit was shipped from Texas (to Northern California) on May 25th. It is now May 31st, and I don't have it yet. FedEx dropped the ball and failed to deliver it today, and they say I'll have it tomorrow -- but in the course of my discussion with them, they said it was shipped GROUND.
Because it was shipped ground, I am certainly entitled to a refund on the premium shipping charge that was billed to my credit card.
But here's the real problem: As far as I can tell, there is NO page on the HP website that provides a phone number I can use to call and complain about this. I have looked and looked and looked.
I would love it if some kind person would provide a customer support phone number so I can call and explain the problem to them. Or even a URL of the web page that has a phone number. I do quite understand that large corporations don't want to hear from customers after they have made a sale ... but in this case, if I don't get a commitment from HP to rescind the charge for next-day shipping, I'll have to have my Visa cancel the entire payment for the computer, and then where will we be? It will be a headache for everybody. So how about a phone number, eh?
05-31-2016 08:34 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
06-03-2016 09:41 AM
Thanks for the reply. I did eventually manage to scrounge up a phone number, the person there directed me to another phone number, and so on. Eventually I found the right person, and the shipping charge was rescinded.