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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-25-2017 07:17 AM

HP Recommended
Product: TOUCHSMART 620 3-D
Operating System: Microsoft Windows 10 (64-bit)

I went back to factury setting by using Recovery Manager.  Originaly I has Windows 7 but some time ago I update it to Windows 10.

 

I reinstalled Operating System from recovery discks which has Windows 10. After completing the installaion and Windows 10 updates, I started the computer but ther was no sound.

 

I have the following under sound:

 

Sound, video and game controllers

       AMD High Definition Audio Devise

       AVerMedia H323 MiniCard Hybird ATSC

       IDT High Definition Audio CODEC

 

Also, I have another problem, I downloaded Steam and burchased Microsoft Flight Simulator Steam Addition, but every time I try to lounch it, is shutdown immediately.

 

I appreciate you immediate help in resoving both issue.

 

Best regards,

 

Nedal

1 REPLY 1

‎02-26-2017 11:46 AM

HP Recommended

Hi @NIAB

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are having issues with audio on your computer.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2fhEUMI

 

Let me know how it goes and you have a great day!

 

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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