Hi,
Can you post back with the following details.
The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.
The version of the operating system ( ie Windows 10 64bit ).
Regards,
DP-K
---------------------------------------------------------------------------
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****

Windows Insider MVP