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texdevo Student
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touch screen 27-k350xt

My touch screen does not respond. Only my mouse is working. Online support shows to search for Tablet PC settings but only tablet is available. Another option is to goto HUman Interfaces and turn on Touch Screen. It does not show that option either. HELP?

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touch screen 27-k350xt

 

@texdevo

 


Thank you for joining HP Forums. 
I'll be glad to help you :)

 

As I understand the touchscreen doesn't respond and the human interfaces option isn't showing up either,

Don't worry as I have a few steps to resolve your concern,

 

Let's start with the below steps:

  1. Reinstall the touch screen driver in Device Manager
  2. Install Windows updates
  3. Update the BIOS and graphics driver
  4. Configure the touch display
  5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI
  6. Adjust the power management settings for your touch screen
  7. Reset your computer
  8. Perform a Microsoft System Restore
  9. Perform an HP System Recovery

Click on the links above for details on how to perform each step.

 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.

 

 

Riddle_Decipher
I am an HP Employee

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