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nitelife32
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touch screen

HP Recommended
desktop 129nm2s
Microsoft Windows 10 (64-bit)

my pc screen keeps getting phantom touches at the bottom of the screen . i turned off the human touch interface it work but when it restarts the problems back , it hell to enter the pass word with the screen keep touching for it self .  how can i fix this , pls help!!!!!

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MKazi
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Message 2 of 2
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HP Recommended

@nitelife32

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Touchscreen PC and there seem to be phantom touches on the screen. When you turn off the  human touch interface it works fine until the next restart. I appreciate the steps you have performed and have certainly done a good job.

 

I would like to know the following information to assist you better:

  • The exact model no. of your HP PC. I could not locate the details using the model no. you mentioned. This link will help you to find the model no: http://hp.care/2bygf7l
  • Any changes that took place to the computer after which this issue may have started?
  • Do the phantom touches appear while in Windows also?

Meanwhile, I recommend you to perform the troubleshooting steps using the HP step by step troubleshooter guide: http://hp.care/2khBrhG

 

I sincerely hope this fixes the issue. Please let me know how it goes. Cheers! 🙂

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