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Hartyswife
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Message 1 of 2
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touchpad suddenly disabled on dv7

HP Recommended

Sometimes when I'm working on my laptop I'll hear a strange tone and a faint box will appear on my screen with an image of my touchpad with a red line diagonally across it.   At that point my touchpad is useless:  I can't move my mouse at all nor can I right or left click. My keyboard still works though. I have to shut down my computer to get my mouse etc. to respond again but in doing so I risk losing unsaved documents.  Why is this happpening and how can I fix it in the future?

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Lil_Lisa27
Retired
Retired
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Message 2 of 2
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HP Recommended

Hello,

On some notebook, if you tap the upper left corner of the touchpad it will disable and enable the touchpad. Next time the the picture comes up with the touchpad and a red line through it try tapping the upper left corner. Does it re-enable the touchpad?

If this does not work for you, please include the full model number of your computer and the version of Windows that you are running. I have included two documents below for your assistance.
'Guide to finding your product number'
'Which Windows operating system am I running?'

Thank you.

I worked on behalf of HP
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